We're here to help
If you need assistance with your United Airlines cancellation, feel free to reach out to our Customer Service team. We will be happy to help you with any queries you may have regarding your booking.
Booked United Airlines flights through Alternative Airlines but want to cancel? You can cancel United Airlines flights through the Manage My Booking portal or get in touch with our Customer Service team who will be happy to help.
To sign in to Manage My Booking, you'll need your booking reference number. Once you're in, you can easily cancel your United Airlines flights. We'll show you the total refund you're entitled to based on the fare rules of the airline before you proceed to cancel.
Please be aware that many flight tickets are non-refundable as per the airline's terms and conditions.
You can reach out to us if you'd like us to explain the cancellation policy to you or help you throughout the cancellation process for your United Airlines flights.
You're entitled to a full or partial refund for your United flight cancellation if you purchased Cancellation Protection or Cancel For Any Reason at checkout with Alternative Airlines. You're also eligible for a refund if you booked a refundable United Airlines ticket.
A refundable United flight ticket allows you to get a refund before departure if you choose to cancel your flight. You may need to pay a cancellation fee. You can book refundable United flights at Alternative Airlines - simply check the fare rules during the booking process to see if your ticket is refundable.
Protect your United Airlines flights with Cancellation Protection. For a small fee, add Cancellation Protection to your booking and receive a full refund if you need to cancel United flights for emergency reasons (e.g., illness, death, mechanical breakdowns, etc). The full list of covered cancellation reasons can be found in the Refund Protect terms and conditions.
What if you need to cancel your United flight for a reason that isn't covered by Cancellation Protection? This is where Cancel For Any Reason cover comes to the rescue. If you purchased Cancel For Any Reason during the booking process, you can cancel a United flight for any reason (no questions asked) and get a refund of 70% of the entire booking in 30 days.
Yes, and you can get a full refund as long as you cancel your United flight within 24 hours from when you first made your booking and at least 7 days before the departure date. This is known as United's 24-hour flexible booking policy. With United flights booked through Alternative Airlines, you can still cancel within the 24-hour cancellation window and get a refund, but you'll need to contact us during our operating hours.
Please contact us between 9am - 8pm UK time (GMT) if you want to cancel your United Airlines flights within the 24-hour cancellation window and receive your refund.
If you attempt to contact us outside of our opening hours to cancel your United Airlines booking and the 24-hour period has already elapsed by the time we've received your refund request, we won't be able to honour the 24-hour cancellation policy as United Airlines won't issue the refund to us.
If you need assistance with your United Airlines cancellation, feel free to reach out to our Customer Service team. We will be happy to help you with any queries you may have regarding your booking.
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Get a full refund through Cancellation Protection:
You'll be eligible for a full refund for your United flight cancellation if you can prove that you had to cancel your flight due to emergency circumstances. You can claim your refund through Manage My Booking or by contacting us.
Get a partial refund through Cancel For Any Reason:
You can get 70% of your money back if you activate Cancel For Any Reason for your United Airlines flight, no questions asked. This will be available up until 48 hours before departure and only if you added this during the booking process. Your refund should arrive in 30 days.
Get a refund from a refundable United ticket:
If you have purchased a refundable United flight and wish to cancel, you will receive a refund minus any cancellation fees to process the refund. If you have purchased a non-refundable flight you will not be entitled to a refund.
If you cancel your United flights within 24 hours of the original booking then you'll get a full refund for your flight. You won't be entitled to a complete refund after the 24-hour period has passed.
For bookings made through Alternative Airlines, we advise that you cancel your United Airlines flight ticket through us during our opening hours (9am - 8pm GMT) so that we can offer a full refund if you do so within United's 24-hour cancellation policy window.
If you contact us after business hours, we might not get your refund request and the 24-hour window might have passed, in which case we won't be able to honour the 24-hour refund policy.
Absolutely! If your travel plans aren't set in stone yet and you think you might need to cancel your United flights, we recommend adding our Cancel For Any Reason cover during the booking process. You can relax knowing you'll get 70% of your money back in 30 days should you need to cancel your United Airlines flight for any reason.