When am I offered Cancellation Protection?
Cancellation Protection is offered on all flights at the time of booking before you confirm your flight.
Cancellation Protection - Protect Your Booking
Where from?
Where to?
Dates
-
Passengers & Class
1 Adult, Economy/Coach
What is Cancellation Protection?
Cancellation Protection allows you or any member of your party to claim a full refund on your flight if it can no longer be used due to an 'emergency circumstance'.
See the full terms & conditions for a full breakdown of what is considered an emergency circumstance, as well as any exceptions.
Pay a percentage of your flight as an additional fee and protect your money in case you're unable to attend your flight due to unforeseen circumstances outside of your control.
*Cancellation Protection is administered by Refund Protect, who is a partner of Alternative Airlines. All claims should be processed directly with them*
To process a claim, click on the button below.
What is an 'emergency circumstance'?
With Cancellation Protection, you'll be entitled to a full refund if you can't attend your flight due to an 'emergency circumstance'. Here's a list of circumstances that are considered an emergency circumstance by Refund Protect:
- Adverse weather
- Armed forces & emergency services recall
- Changes to examination dates
- Court summons
- Death (of you or an immediate family member)
- Government travel ban (unless due to Communicable Disease)
- Home emergency (burglary, fire, malicious damage or a flood)
- Illness/injury (to you or an immediate family member)
- Jury service
- Mechanical breakdown (within 24 hours prior to the flight)
- Pre-existing medical condition (that would ordinarily not prevent you from flying)
- Pregnancy complication
- Public transport failure
- Redundancy
- Relocated for work
- Scheduled airline failure
- Theft of ticket(s) (within 24 hours prior to the flight)
How can I claim a refund?
If you've purchased Cancellation Protection and need to make a claim for a refund, visit the customer claim website: https://form.refundable.me/forms/refund
To claim a refund, you'll need your unique reference number, which can be found on your e-ticket under the 'Cancellation Protection' section, along with a link to the customer claim website (as above).
If you can't find your Cancellation Protection reference number, contact us and we'll be able to provide you with it.
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