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Sunrise Airways allows its passengers to have a free checked baggage allowance of 23kg and a carry-on allowance of 5kg.

Carry-on Baggage

• Passengers on Sunrise Airways flights are given a free carry-on baggage allowance of 5kg per person. This is strictly one bag per person, with a maximum overall dimension of 127 cm (50").
• In addition to this, Sunrise Airways allows passengers to take a maximum of three personal items with them on the flight, which must fit either in the overhead baggage compartment or under the seat on the aircraft.

Checked Baggage

• Passengers on Sunrise Airways flights are given a free checked baggage allowance of 23kg. On routes to Cuba, passengers are given an extra 5kg of free baggage allowance.
• In addition to this, passengers can also purchase up to three pieces of additional baggage on any Sunrise Airways flight.
• All checked baggage must fit within the overall dimensions of 157 cm (62").

Excess Baggage

• Any excess baggage that's purchased with Sunrise Airways will cost passengers between $50 USD and $100 USD depending on the number of bags and the weight of the baggage. 

Sunrise Airways only officially has 1 cabin class — Economy Class. However, the Economy fare is split up into 2 separate types.

Economy Class

• Sunrise Airways flies with an Economy Class cabin only. The cabin offers a simple service with a cabin crew on board, which is perfect for short flights around the world.
• There are two different fares that Sunrise Airways offers in Economy — Sun Plus and Sun Flex. Each fare has a different level of flexibility when it comes to cancelling or changing the flight.

Seats

• The seats in the economy class are comfortable with a good amount of legroom. In total economy class has between 140–180 seats, set out in a 3 x 3 formation.

Sunrise Airways has different check-in times depending on the route that you're flying.

Online Check-in

• Passengers can check-in for their Sunrise Airways flight on the Sunrise Airways online check-in page by entering their booking reference and completing the instructions on the screen.
• Please note: online check-in is only available on select flights.

Airport Check-in

• If passengers don't have access to online check-in, they can check in at the airport by visiting one of the Sunrise Airways check-in counters.
• Airport check-in closes 40 minutes before scheduled flight departure time on international flights and 15 minutes before scheduled flight departure time on domestic flights.
• Sunrise Airways recommends that passengers arrive at the airport at least two hours before departure time for international flights and at least one hour before departure for domestic flights, in order to allow for check-in, baggage drop and security check.

Sunrise Airways doesn't have an in-flight entertainment system installed on its flight. For entertainment, passengers are given a copy of the airline's in-flight magazine to read throughout the flight. There's also no WIFI on any of its flights.

The airline offers a small food and drink service in-flight, with light snacks and beverages available to order.

If passengers wish to bring their own food and drink onboard, they must make sure that it's permitted to pass through airport security.

Sun Airways doesn't have a traditional frequent flyer program where passengers can earn points/miles to spend on future flights. However, it does offer the Sun Airpass.

Sun Airpass

• The Sun Airpass is a booklet of 30 coupons which can be used to pay for flights in the future. Passengers purchase their booklet for an upfront cost and can use their coupons at any time.
• Coupons aren't linked to a single passenger, so a group of friends, company or family can all use coupons from the same booklet.
• One-way flights on Sunrise Airways cost 1–3 coupons and round-trip flights cost 2–5 coupons, depending on the route. The number of coupons that each flight costs is at a fixed rate.

Sunrise Airways offers wheelchair assistance, extra space on the aircraft and other kinds of individual assistance. Passengers who have booked their Sunrise Airways flight with Alternative Airlines can arrange special assistance by contacting our Customer Service team.

Sunrise Airways is now operating a partnership with Air Caraibes that allows passengers to book a ticket from or to Paris. Sunrise Airways will connect you to or from Cap Haitien, Les Cayes or Jeremie.