Have you booked Lufthansa flights that you can no longer make? Not a problem! You can very easily submit a cancellation request through our Manage My Booking portal or reach out to our friendly customer support team who will happily assist you.
Begin by signing into the Manage My Booking portal by entering your booking reference number. Once you're logged in, you'll see the option to cancel or make changes to your scheduled Lufthansa flights. We'll show you the amount you are entitled to receive based on Lufthansa's Carriage of Contract rules surrounding cancellations before you decide whether to cancel or not.
If you added Cancellation Protection to your flights, you can get a full refund if you need to cancel your flights for emergency reasons. You can find out what constitutes an emergency by checking our Cancellation Protection Terms and Conditions.
Note: Most airlines tickets are non-refundable as per the terms and conditions of the airline.
You can also get in touch with us if you would like some help with cancelling your Lufthansa Flights, or if you need any further details about the airlines cancellations policy.
When you book with Alternative Airlines you will be eligible for a full refund for your Lufthansa flights if you added Cancellation Protection and need to cancel due to an emergency. You're also eligible for a refund if you booked a refundable Lufthansa Ticket with us.
If you book a refundable flight ticket, you are able to receive a refund up until the point of departure, however, you may be required to pay a cancellation fee. Refundable flights with Lufthansa are available when you book with Alternative Airlines. Be sure to check our fare rules during your booking to see if your ticket is refundable or not.
Cancellation Protection allows you to cancel your flights with Lufthansa for emergency reasons. Some examples of what are considered 'emergency' include but are not limited to court summons, injury and/or transport failure. For a small cancellation fee, you will receive a full refund if your reason for cancellation is listed in our Refund Protect terms and conditions.
In short, yes. If you cancel your flight with Lufthansa within 24 hours of booking you are guaranteed a full refund. If you've booked your Lufthansa flight with Alternative Airlines, you are still entitled to the airlines policy of cancelling within 24 hours and receive a refund. However, you must contact us during our operating hours.
If you would like to cancel your flight within 24 hours of booking, it is imperative you contact us between 9am - 8pm UK time (GMT) if you want to cancel your Lufthansa flights within the 24 hour window and be valid for a refund.
If you fail to contact us during our hours of operation we won't be able to honour Lufthansa's 24 hour cancellation policy, as Lufthansa may not distribute your refund to us.
If you need any help at all cancelling your Lufthansa flights, don't hesitate to reach out to our friendly customer service team! We are always happy to help if you have any pressing questions or concerns about cancellations or your booking.
We’re super proud of our Trustpilot rating, but don’t just take it from us. See why millions of others love booking their flights through Alternative Airlines
Get a full refund through Cancellation Protection:
If you are worried you will need to cancel your flights due to an emergency, and want to guarantee a full refund then you can do so by adding Cancellation Protection to your booking. By adding Cancellation Protection at checkout, we will guarantee a full refund if you need to cancel your Lufthansa flight for emergency reasons. Claim your refund through the Manage My Booking portal or contact us for more information.
Get a refund from a refundable Lufthansa ticket:
Refundable Lufthansa flights are, of course, always eligible for refunds. However, in order to redeem said refund a cancellation fee may be required. If you purchased a non-refundable Lufthansa ticket with none of our ancillary options applied, you will not be entitled to a refund.
Lufthansa's policy for cancellation is fairly standard among European airlines. Their 24 hour cancellation policy allows you to get a full refund so long as you cancel your flights with them within the 24 hour cancellation window. The clock starts when you submit your booking. After this period completes, you will be unable to get a refund unless you purchased one of our ancillary packages or a refundable ticket.
If you booked your Lufthansa flights through Alternative Airlines, we want to make it clear that you must cancel your Lufthansa flights during our operating hours (between 9AM and 8PM GMT.) This is to ensure we are able to process your request and honour Lufthansa's 24 hour cancellation policy window.
If you contact us beyond our operating hours we may not get your refund request within the provided 24 hours, which will invalidate your ability to get a refund.
