Plans often change or don't work out. If you have booked EasyJet flights you are no longer able to take, don't worry! You can easily cancel them with one of our quick and easy methods. Either submit a cancellation request through our Manage My Booking portal or reach out to our friendly customer support team, who are always happy to help.
You can start your cancellation process by signing into our Manage My Booking portal. You can do so by entering your booking reference number. Once you're in, you will see the option to cancel or make changes to your flights booked with EasyJet. During this process you'll be able to see the amount you are entitled to receive based on EasyJet's cancellation policy outlined in their Carriage of Contract, so you can make an informed decision on whether to cancel or not.
If you added Cancellation Protection to your booking, you're able to get a full refund if you need to cancel your flights for reasons considered emergencies. You can find all the details outlining what constitutes an emergency by reading our Cancellation Protection Terms and Conditions.
Note: Most airlines tickets are non-refundable as per the terms and conditions of the airline.
If you need any help cancelling your EasyJet flight or would like more information on our processes or policies, feel free to get in touch. Our customer service team will be happy to assist you.
The best way to ensure you are eligable claim a full refund if you booked a refundable EasyJet ticket with us.
If you bought a refundable flight ticket with us, you are able to receive a refund all the way up to the time of your flights departure, however it should be noted that this will incur a cancellation fee, which will be automatically deducted from the refund amount. Refundable flights with EasyJet are available with Alternative Airlines. Be sure to read our fare rules during your booking process to check if your ticket is refundable or not.
If you booked your EasyJet flight through Alternative Airlines and you added one of our ancillary packages you will be eligible for a partial or full refund. The amount you will receive will be in compliance with your selected coverage when you cancel your EasyJet flight.
Cancellation Protection is our coverage plan which allows you to claim a refund if you need to cancel your EasyJet flights due to an unexpected emergency. A few examples of what are considered emergency include court summons, personal injury or failure of transport. If you cancel using Cancellation Protection you will be entitled to a full refund, subject to a small cancellation fee. To see a full list of emergency reasons that qualify, check out our Refund Protect terms and conditions.
Yes, you can. If you cancel your EasyJet flight within 24 hours of completing your booking you are entitled to a full refund. If you have booked your EasyJet flights with Alternative Airlines, you are still entitled to EasyJet's cancellation policy, allowing you to claim this refund if you cancel within that window. However if you would like to cancel your flights with us, you must do so during our hours of operation so we are able to process your request.
If you want to cancel your flight within the 24 hour window, you must contact us between 9am - 8pm UK time (GMT). This is to ensure we can process your refund within the 24 hour window.
If you fail to contact us during our hours of operation we won't be able to honour EasyJet's 24 hour cancellation policy, as EasyJet may not distribute your refund to us.
If you need any help at all cancelling your EasyJet flights, don't hesitate to reach out to our friendly customer service team! We are always happy to help if you have any pressing questions or concerns about cancellations or your booking.
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Get a full refund through Cancellation Protection:
Sometimes emergencies crop up out of nowhere. If you are worried that an emergency might cause you to cancel your flight then you can add Cancellation Protection to your booking. Doing so will guarantee you a refund in the event you cancel your flight tickets for emergency reasons. You can claim your refund through the Manage My Booking portal or contact us for more information.
Get a refund from a refundable EasyJet ticket:
Refundable EasyJet tickets are always considered eligible for refund, up until the time of your flights departure. In order to receive your refund a small cancellation fee may be required. If you purchased a non-refundable EasyJet ticket with none of our ancillary options applied, you will not be eligible for a refund.
Easyjet's 24 hour cancellation policy allows you to get a full refund as long as you cancel your flights within a 24 hour window of making the booking. These 24 hours begin when you submit your booking and make payment at checkout. After this period elapses, you are unable to claim a refund unless you purchased one of our ancillary packages or a refundable ticket.
Please note that if you book your flights through Alternative Airlines, you must cancel your EasyJet flights during our operating hours (between 9AM and 8PM GMT.) This is to ensure we are able to process your refund request and honour EasyJet's 24 hour cancellation policy.
If you contact us beyond our operating hours, we may not get your refund request within the provided 24 hours, which will invalidate your ability to claim a refund.
