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Vistara Airlines is a fast developing Indian airline based in Gurgaon with its hub at Delhi-Indira Gandhi International Airport. The airline flies to many domestic Indian destinations including: Kochi, Bengaluru, Chennai, Hyderabad, Goa, Pune, Mumbai, Ahmedabad, Kolkata, Bhubaneshwar, New Delhi, Lucknow, Varanasi, Bagdogra, Guwahati, Srinagar and Jammu. The airline operates over 300 weekly scheduled passenger services across more than 20 domestic destinations within India with a fleet comprised of Airbus and Boeing aircraft.
Vistara was the first airline to introduce premium economy seats on domestic routes in India and has a total of three different cabin classes to choose from. The airline is a full-service airline, with service such as baggage allowance and meals/snacks included in the price of the ticket. Vistara was established as a joint venture between Tata Sons (owns 51%) and Singapore Airlines (owns 49%).
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Baggage Policy
The carry-on and checked baggage allowance rules for Vistara will vary depending on the cabin class you're flying in. Read below to find out what size and weight restrictions you need to follow.
Carry-on Baggage
All carry-on baggage cannot exceed 55cm x 40cm x 20cm (22" x 16" x 8") in the three dimensions.
Economy Class passengers carry-on baggage allowance is 7kg.
Premium Economy Class passengers carry-on baggage allowance is 10kg.
Business Class passengers carry-on baggage allowance is 12kg.
Checked Baggage
Checked baggage allowance depends on the ticket purchased and the class passengers are travelling in. Please check your ticket for more information. No individual luggage should exceed 32kg for safety reasons.
Cabin Classes
Vistara officially has 3 cabin classes - Economy, Premium Economy and Business. Each class has its own perks - take a look at what sort of experience you'll have in each class when flying with Vistara.
Economy Class
The airline offers three levels of Economy seating: Economy Lite, Standard, and Flexi.
Economy Class Facilities
All Economy passengers can enjoy standard hand baggage allowance and complementary hot drinks on board.
Economy Standard passengers can also enjoy: a complimentary hot meal, and further upgrades through vouchers or accumulated CV points.
Economy Flexi passengers can also benefit from: a complimentary hot meal, priority handling, including check-in, boarding, and baggage, chargeable access to the lounge, and one free flight change up to 72 hrs prior to departure
Premium Economy Class
There are three levels of Premium Economy seating: Economy Lite, Standard, and Flexi.
Premium Economy Class Facilities
All Premium Economy passengers can enjoy complimentary hot meals and drinks, standard hand baggage allowance, complimentary priority handling, and chargeable lounge access. Flexi passengers can also benefit from a free change of flight up to 48 hours prior to departure.
The different levels of Premium Economy also offer varying degrees of Vistara Direct benefits.
What are Premium Economy Class Seats Like?
Premium Economy customers enjoy seating in a cabin close to the front of the aircraft. It comes with extra space to stretch your legs.
Business Class
The airline offers three levels of Business Class seating: Business Value, Standard and Flexi.
Business Class Facilities
All Business Class passengers can enjoy complimentary lounge access, as well as 100% Vistara point accumulation and Vistara Direct benefits.
On board, enjoy a gourmet hot meal and drink, including mocktails or Starbucks coffee, free check-in baggage up to 40kg, standard plus additional hand luggage and advance seat selection.
Business Flexi passengers can also benefit from two free changes up to 24hrs before departure, and free cancellation up to 24 hours before departure.
What are Business Class Seats Like?
Reach your destination rejuvenated in the ultra-comfortable leather seats that come with as much as 40” seat pitch and 7” seat recline.
First Class
The airline doesn't offer a First Class cabin. Business Class is the airlines' highest-tier of cabin class.
In-Flight Entertainment
Vistara's inflight magazine provides passengers with stories and chronicles to pass the time during their flight.
TV
The airline is yet to offer TV shows onboard its flights.
Movies
The airline is yet to offer movies on board its flights.
Check-In
Passengers flying with Vistara have the option to check in via the airport, online or on the mobile app.
Online Check-In
Passengers can check-in online from 48 hours before their scheduled flight time and is available up until one hour before scheduled flight time. Passengers wishing to check-in online can do so through the Vistara check-in page. Click on the 'check-in' tab and enter your details to check-in.
Airport Check-In
Passengers can check-in at the airport by using the airline's airport check-in counters or by using the self-check-in kiosks. For domestic flights, check-in counters shut 45 minutes before and open 2.5 hours before your scheduled flight departure time. For international flights, check-in counters open three hours prior and close one hour prior to departure time so make sure you arrive at the airport in good time.
Self-check-in kiosks are available at some airport and open 24 hours before your flight departure time. Kiosk close 45 minutes before flight departure time whereas kiosk for international flights closes 90 minutes before departure.
If you require special assistance, you must visit a member of staff at the check-in counters and will not be able to use the self-check-in kiosks.
Mobile Check-In
Passengers can also use the Vistara app to check-in. The app is available on iOS and Android and allows passengers to check-in from 48 hours—1 hour before their scheduled flight departure time.
Food & Drink
There are plenty of varied food options onboard a Vistara flight, including special dietary meals.
Meal Options
Business class passengers can enjoy food worthy of a 5-star restaurant, with a healthy yet indulgent 3-course meal inspired by world cuisine. There will be a choice for the main dish between vegetarian and non-vegetarian meals, accompanied with fresh bread.
Premium Economy passengers can enjoy a 3 course meal comprised of a salad, a vegetarian or non-vegetarian main dish, and a mouth-watering dessert.
Economy passengers can enjoy wholesome and healthy meals, from vegetarian and non-vegetarian main dish options. Passengers booked on Economy Flexi and Standard fares will receive complimentary hot meals, whereas customers with an Economy Lite fare will receive complimentary light snacks, and further items can be purchased from the on-board menu.
Special Dietary Requirements
Passengers can request special meals by contacting us, up to 24 hours before your scheduled departure time. All non-vegetarian meals are strictly halal, and no meals include beef, pork, or their extracts. The special meals available for request are:
Infant Meals
- Baby Meal - BBML
- Child Meal - CHML
Vegetarian Meals
- Asian Vegetarian Meal – AVML
- Fruit Platter - FPML
- Vegetarian Jain Meal – JNML
- Vegetarian Lacto-ovo Meal - VLML
- Vegetarian Oriental Meal - VOM
Dietary Meal
- Bland Meal - BLML
- Diabetic Meal - DBML
- Gluten Free Meal - GFML
- Low Calorie Meal - LCML
- Low Cholesterol / Low Fat Meal - LFML
- Low Salt / Low Sodium Meal - LSML
- No Lactose Meal - NLML
Drinks & Alcohol
Passengers in business class receive a welcome drink of refreshing cold pressed juice, and then cold drinks and mocktails throughout the meal service. You will then finish the meal with a coffee or tea
Premium economy passengers likewise receive the cold beverage and mocktail service throughout the meal service, and finishes with hot drinks.
Economy passengers will receive complementary hot beverages, with additional drinks to be purchased from the on board menu.
Starbucks coffee is also served on flights.
Frequent Flyer Program
Club Vistara
The airline operates a frequent flyer program called Club Vistara to reward regular passengers. Club Vistara is a unique membership club that lets you earn points based on the value of your ticket. The more passengers spend, the more points they accumulate. There are three tiers of membership:
- CV Silver
- CV Gold
Earning points on partner airlines
Singapore Airlines: In January 2015, the airline announced a partnership agreement with Singapore Airlines which would allow Club Vistara members to also earn and redeem miles with KrisFlyer program on SIA (including Silk Air) global network.
Airline Alliance
The airline has both interline and codeshare partners with a number of international airlines. Under a codeshare agreement, tickets might be owned by one airline, but the actual flight operated by another. The aim is always to improve connectivity for passengers.
Key codeshare partners: British Airways, Japan Airlines, SilkAir, Singapore Airlines, Lufthansa, and United.
Destinations that Vistara flies to
The Indian carrier flies to over 30 destinations within India, as well as to a number of international destinations including Nepal, Singpore, Sri Lanka, Thailand and the United Arab Emirates.
Top Tip: Looking to book flights within India? Other domestic Indian airlines include Air Pegasus (not currently operating) and Spicejet. For more information, our guide to domestic Indian flights includes a complete airline guide, popular routes, and FAQs.
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Fleet
The Vistara fleet includes Airbus A320-200 and Airbus A320neo.
As of 2020, the airline's fleet also includes a new Boeing 787-9 Dreamliner aircraft.
Hub Airport
Indira Gandhi International Airport
Indira Gandhi International Airport is one of the busiest airports in India in terms of passenger traffic, cargo traffic and international traffic. Airlines that fly to and from Indira Gandhi International Airport include Air India, GoAir, Asiana, Bhutan Airlines, Turkish Airlines, Air Deccan, British Airlines and Etihad.
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News
17, September 2020
Vistara to being offering Wi-Fi for passengers
Vistara will offer in-flight Wi-Fi internet onboard international flights operated by its Boeing 787-9 Dreamliner aircraft. This new service will start from the 18th of September, 2020, on flights between Delhi and London Heathrow.
As an introductory offer, this service will be available free of cost to all Vistara customers for a limited period, before small charges are introduced.
02 September,2020
Vistara and Japan Airlines Announce Frequent Flyer Partnership
In September 2020, Vistara and Japan Airlines announced that they are working on a partnership to give members of their frequent flyer programs the opportunity to earn miles/points on each other.
Club Vistara members will be able to earn points on flights operated by Japan Airlines, covering an extensive global network over 20 countries; and members of Japan Airlines’ JAL Mileage Bank program will also be able to earn and spend their miles on flights operated by Vistara.
26th June 2018
Vistara to Announce Fleet Expansion and International Plans
The airline is all set to announce its fleet expansion plans. This also includes a large order for wide body planes, both medium and long-haul routes. The full service airline will also give its international flights roadmap as it is now eligible to go abroad with over 20 planes in its fleet. The airline currently operates Airbus A-320 fleet, is said to be eyeing the Boeing’s wide body B-787 Dreamliner for its medium haul international flights. The airline is reported to have opted to buy 4-6 Dreamliners and these aircraft can fly nonstop to places such as Europe and Australia from India. Jet also has Dreamliners on order but it is not certain when — and if — it will eventually take those planes. On its plane orders also, Vistara has said it will comment at the appropriate time on its fleet plans.