Flight Insurance - Protect Your Booking

What does flight insurance cover?

Death of Immediate Family

If you, a member of your party or an immediate family member of you or a member of your party passes away prior to the booking (up to 4 weeks before), you'll be entitled to a full refund.

You won't be entitled to a refund if: the person(s) died more than 4 weeks prior to the booking or before the booking was made.
You must provide evidence of death certificate

Find out more about claiming a refund in the instance of accidental death.

Flight Cancellation

If the airline cancels your flight with no indication that they were going to cancel it before you booked, you'll be entitled to a full refund.

You won't be entitled to a refund if if you have a right of compensation from the airline itself. OR if you knew about the disruption to the flight before booking. OR if the airline has ceased operations due to financial difficulties.
You must provide evidence of your airline ticket and proof of cancellation from the airline

Medical Condition

If you have a pre-existing medical condition (physical or mental health) that ordinarily would not prevent you from flying, you'll be entitled to a full refund.

You won't be entitled to a refund if the pre-existing medical condition would ordinarily prevent you from flying.
You must provide evidence of a Doctor's note/medical certificate.

Illness/Injury

If you or an immediate family is accidentally injured or gets an illness and you can no longer use your flight because of this, you'll be entitled to a full refund.

You won't be entitled to a refund if you knew about the injury/illness prior to booking
You must provide evidence of a Doctor's note/medical certificate stating that the injury/illness has prevented you from flying.

Complication of pregnancy

If you have a complication in your pregnancy that you didn't know about at the time of booking, you'll be entitled to a full refund.

You won't be entitled to a refund if your pregnancy doesn't have any complications or you knew about the complications prior to booking.
You must provide evidence of a Doctor's note/medical certificate

Public transport failure

If the public transport that you were using to travel to your flight fails or disrupts and you were unaware of this prior to travelling, you'll be entitled to a full refund:

You won't be entitled to a refund if public transport was disrupted due to financial failure.
You must provide evidence of a notice of the public transport's failure or disruption.

Mechanical breakdown

If the vehicle that you were using to travel to your flight breaks down, is involved in an accident rendering it unusable, catches on fire or is stolen within 24 hours before your flight, you'll be entitled to a full refund.

You won't be entitled to a refund if you didn't leave a long enough time to travel to your flight. You did not attempt to make alternative travel arrangements to catch your flight.
You must provide evidence of a breakdown note from the recovery service or a police report for theft or accident.

Court summons & jury service

If you are called to the court as a member of the jury or as a witness over the date of the flight, you'll be entitled to a refund.

You won't be entitled to a refund if you are a named defendant or the subject of criminal proceedings.
You must provide evidence of a copy of the letter of court summons or jury service

Adverse weather

If the government has warned you not to travel because of adverse weather, you'll be entitled to a refund.

You won't be entitled to a refund if no Government has warned not to travel.
You must provide evidence of the travel warning from the Government and confirmation of closures that are relevant.

You'll also be entitled to a refund if you can't use your flight due to any of the following reasons:

• Home emergency
• Armed Forces & Emergency Services recall
• Relocation for work
• Theft of your ticket
• Government travel ban
• Examination date change

For official wording for each of these circumstances, please visit the terms and conditions.

How to add flight insurance to your booking

Adding flight insurance to your booking is easy. Follow these steps:

1. Enter the destinations you want between and the dates that you want to fly on and click 'search flights'.
2. We'll display all flights from airlines that fly between those destinations and on those dates.
3. Select the flight that you want to purchase and click 'Confirm Selection'
4. Once you've filled out all passengers details, you'll see a box offering you Cancellation Protection. This is the name of our flight insurance. If you'd like to add Cancellation Protection to your booking, confirm it by clicking 'Yes, protect my booking'.
5. Cancellation Protection will now be added to your booking, as shown by the blue tick next to 'Yes, protect my booking'. Once you've chosen to add Cancellation Protection to your booking, the price of the flight insurance will automatically be added to the overall cost of your flight. Continue with your booking and purchase your flights as normal. A record of you purchasing Cancellation Protection will appear on your e-ticket once you've purchased your flight, along with details on how to make a claim for a refund.

Note: if you're still unsure on what flight insurance offers, you can see the full terms & conditions here: refundprotect.co/member-wording.