Sometimes vacation plans don't work out. It can be a stressful endeavour cancelling flights when you don't know the ins and outs of getting your money back. But don't worry! If you've booked Emirates flights you can no longer make, you can easily cancel them by applying one of the following methods: Either submit a cancellation ticket through our Manage My Booking portal or reach out to our customer support team, who are always happy to help.
If you'd like to cancel your booking independently, you can begin the process by signing into our Manage My Booking interface. Here, you will see the option to cancel or make changes to your Emirates booking. Throughout this process you will be able to see the total amount you are entitled to as a refund based on Emirates' cancellation policy. This will allow you to make an informed decision whether you would like to cancel your flights or not.
If you have added Cancel For Any Reason coverage to your Emirates flights during checkout, you can activate it now. Cancel For Any Reason guarantees you a partial refund which is equal to 70% of your flights total value at checkout. Upon cancelling your flight, your partial refund will be automatically distributed in 30 days. Note: This coverage is valid until 48 hours before your departing flights scheduled departure time.
If you added Cancellation Protection to your booking, you're able to get a full refund if you need to cancel your flights for reasons considered emergencies. You can find all the details outlining what constitutes an emergency by reading our Cancellation Protection Terms and Conditions.
Note: Most airlines tickets are non-refundable as per the terms and conditions of the airline.
If you need any help cancelling your Emirates flight or would like more information on our processes or policies, feel free to get in touch. Our customer service team will be happy to assist you.
The best way to ensure you are eligible to claim a full refund if you booked a refundable Emirates ticket with us.
If you booked refundable flight tickets through Alternative Airlines you are eligible for a full refund all the way up until the time of your flights departure, however it should be noted that cancelling a refundable ticket will incur a small cancellation fee. This cancellation fee will be removed automatically from your refunded balance. We do offer refundable tickets for Emirates flights at Alternative Airlines. If you are planning to book one, then please read our fare rules during your booking process to check if your ticket is refundable or not.
If you booked your Emirates flight with us, and you added one of our ancillary packages you will be eligible for a partial or full refund depending on your choice of coverage. The amount you receive will be in compliance with your selected package when you choose to cancel your Emirates flight. (70% of your flights total cost for those with Cancel For Any Reason coverage, full refund for Cancellation Protection.)
Cancellation Protection entitles you to a refund if you need to cancel your Emirates flights due to unexpected emergency or happenstance. A few examples of what might be considered emergency include: Court Summons, personal injury or failure of personal/public transport. If you cancel your booking using Cancellation Protection you will be able to claim a full refund, subject to a small cancellation fee. To see a list of all the emergency reasons that qualify, check out our Refund Protect terms and conditions.
On occasion however, flights might not work out for reasons that aren't an emergency. If you find yourself needing to cancel your Emirates flights for a non emergency reason then you should consider adding Cancel For Any Reason, our all new ancillary package. Adding Cancel For Any Reason to your booking when you check out guarantees you the freedom to cancel your flights for any reason you like, and receive a refund for 70% of your bookings final cost in 30 days.
Yes, you can. If you cancel your Emirates booking within 24 hours of finalising your flights then their policy is to grant you a full refund. However, if you booked through Alternative Airlines, it is imperative you cancel your Emirates flights through us during our hours of operation, so we can process your cancellation before the 24 hour window has elapsed. If you want to cancel your flight within the 24 hour window, you must contact us between 9am - 8pm UK time (GMT).
If you fail to contact us during our hours of operation we won't be able to honour Emirates' 24 hour cancellation policy, as Emirates may not distribute your refund to us.
Don't hesitate to reach out if you need any help or additional information about cancelling your Emirates flights. Our friendly Customer Service team is always happy to help if you have any queries or concerns about cancelling your Emirates booking.
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Get a full refund through Cancellation Protection:
Emergencies getting in the way of your holiday can be really stressful. Even more so when you can't get any money back. If you are worried that an emergency might force you to cancel your flights then you can add Cancellation Protection to your booking. Adding Cancellation Protection guarantees you a refund if you have to cancel your booking for emergency reasons. You can claim a full refund through our Manage My Booking interface or contact us for assistance or additional information.
Get a partial refund through Cancel For Any Reason:
If you think you might need to cancel your flights for reasons that aren't considered an emergency, then you should add our new ancillary protection: Cancel For Any Reason. If you cancel Emirates flights with Cancel For Any Reason applied, then you will receive a refund equal to 70% of your bookings total value after a 30 day period.
Get a refund from a refundable Emirates ticket:
At Alternative Airlines we offer Refundable Emirates tickets, which are always eligible for a refund, all the way up until your scheduled departure. To process your refund we may charge a small cancellation fee, which will be automatically deducted from your refund amount.
If you purchased a non-refundable Emirates ticket with no ancillary coverage applied, you will not be eligible for a refund.
Emirates has a 24 hour cancellation policy which allows consumers to get a full refund if they cancel their flights within 24 hours of finalising their booking. The 24 hour window begins when you submit your booking and make payment at checkout. Once this period has elapsed, you are unable to get a refund unless you added one of our ancillary packages or a refundable ticket.
Please note that if you book your flights through Alternative Airlines, you must cancel your Emirates flights during our operating hours (between 9AM and 8PM GMT.) This is to ensure we are able to process your refund request and honour Emirates' 24 hour cancellation policy.
If you contact us beyond our operating hours, we may not get your refund request within the provided 24 hours, which will invalidate your ability to claim a refund.
Booking flights with Emirates can be expensive, and if something goes awry you don't want to get caught out, unable to get a refund. Getting your holiday sorted out can be a really stressful period. That stress can be compounded when you realise most tickets are non-refundable. Cancel For Any Reason gives you the freedom to cancel your plans knowing you're entitled to get most of your money back in 30 days.
